Privacy Policy

T T Pappas Enterprises LLC, doing business as Pappas & Co. Landscaping ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Property address where services are requested
• Payment information (credit card numbers, billing address)
• Communications you send to us (emails, phone calls, text messages)
• Service preferences and history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our landscaping services
• Process payments and send invoices
• Communicate with you about appointments, services, and promotions
• Send service reminders and updates via email, phone, or text message
• Respond to your inquiries and provide customer support
• Analyze website usage to improve user experience
• Comply with legal obligations

SMS/Text Messaging

If you opt in to receive text messages from us, we will use your phone number to send:

• Appointment confirmations and reminders
• Service updates and notifications
• Billing and payment reminders
• Responses to your inquiries
• Occasional promotional offers (with your consent)

Your mobile phone number and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. We may send promotional messages about seasonal services, discounts, and special offers to customers who have opted in.

Message and data rates may apply. You can opt out at any time by texting STOP. For help, text HELP or contact us at (440) 886-7318.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Companies that help us process payments, send communications, or provide other services on our behalf
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website features.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Opt out of text message communications by texting STOP

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.