Privacy Policy

At Pappas & Co. Landscaping ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Sign up for our services
• Contact us via phone, email, or our website
• Create an account in our customer portal
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property address and details
• Payment and billing information
• Service preferences and history
• Communications with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information (operating system, screen resolution)

How We Use Your Information

We use the information we collect to:

• Provide Services: Deliver the lawn care and landscaping services you request
• Communication: Respond to your inquiries, send service updates, and provide customer support
• Scheduling: Coordinate service appointments and manage your account
• Billing: Process payments and manage invoices
• Marketing: Send you promotional materials about our services (with your consent)
• Improvement: Analyze usage patterns to improve our website and services
• Legal Compliance: Comply with legal obligations and resolve disputes

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Customer relationship management (CRM) platforms
• Email marketing services
• Website hosting and analytics providers

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure encrypted connections (SSL/TLS)
• Regular security assessments
• Limited access to personal information by authorized personnel only
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Access and Correction

You have the right to access and update your personal information. You can do this by:

• Logging into your customer portal account
• Contacting us directly at [email protected] or (440) 886-7318

Marketing Communications

You may opt out of receiving promotional emails from us by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us to request removal from our mailing list

Please note that even if you opt out of marketing communications, we may still send you service-related messages (e.g., appointment confirmations, billing notifications).

Data Deletion

You may request deletion of your personal information, subject to certain legal obligations to retain records. To request deletion, please contact us at [email protected].

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites (such as our payment processor or customer portal). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If we make material changes to how we use your personal information, we will notify you by email or through a prominent notice on our website.

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